Privacy Policy
Last updated: 11 August 2026
Maison Parc Dry Cleaners Ltd (“Maison Parc”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, visit our premises, make an enquiry, arrange a collection or delivery, or use any of our services.
Maison Parc Dry Cleaners Ltd
Company Number: 15550848
2–3 Kynance Place
South Kensington
London
SW7 4QS
United Kingdom
Email: contacts@maisonparcdrycleaners.com
For the purposes of applicable UK data protection law, Maison Parc Dry Cleaners Ltd is the controller of the personal information described in this Privacy Policy.
1. Information We May Collect
Depending on how you interact with us, we may collect the following categories of personal information:
Identity and contact information
Your name, telephone number, email address, postal address, collection or delivery address and other contact information you choose to provide.
Service and order information
Information about garments, household items or other property entrusted to us; cleaning, laundry, tailoring or alteration instructions; collection and delivery information; quotations; orders; preferences; and service history.
Payment and transaction information
Information relating to payments, refunds, charges and transactions. Where payments are processed by an external payment provider, complete payment card details may be processed directly by that provider rather than by Maison Parc.
Communications
Emails, telephone enquiries, website form submissions, messages, complaints, feedback and other correspondence with us.
Website and technical information
Depending on the technologies operating on our website, this may include information such as your IP address, browser type, device type, operating system, pages viewed, referring website and interactions with our website.
Marketing preferences
Information regarding whether you have agreed to receive, or asked not to receive, particular marketing communications.
We aim to collect only personal information that is reasonably necessary for the relevant purpose.
2. How We Collect Information
We may collect personal information:
- directly from you when you visit, telephone, email or otherwise contact us;
- when you submit an enquiry or other form through our website;
- when you place or discuss an order;
- when you arrange a collection or delivery;
- when you communicate with us through email, telephone, messaging services or other communication channels;
- automatically when you interact with our website through cookies and similar technologies; and
- from service providers involved in payments, deliveries, website operation or other services where this is necessary to operate our business.
UK data protection rules require organisations to explain clearly what personal information they collect, why it is used, how long it is retained and who it may be shared with.
3. How We Use Your Personal Information
We may use personal information to:
- provide dry cleaning, laundry, pressing, tailoring, alterations, specialist cleaning, household and related services;
- provide quotations and respond to enquiries;
- arrange and manage collections and deliveries;
- communicate with you about an order or service;
- identify garments, items or orders;
- process and maintain records of payments and refunds;
- respond to questions, complaints or requests;
- maintain customer and transaction records;
- manage our relationship with customers;
- operate, protect and improve our website and services;
- detect or prevent fraud, misuse and security incidents;
- comply with accounting, tax, regulatory and legal requirements;
- establish, exercise or defend legal claims; and
- send relevant marketing communications where permitted by law.
We will not use personal information for a materially incompatible purpose without an appropriate lawful basis.
4. Our Lawful Bases for Processing
Depending on the circumstances, we may rely on one or more of the following lawful bases.
Contract
Where processing is necessary to provide a service you have requested, fulfil an order or take steps at your request before entering into a contract.
Legal obligation
Where processing is necessary for us to comply with a legal or regulatory obligation.
Legitimate interests
Where processing is reasonably necessary for our legitimate business interests, such as:
- operating and improving our business;
- providing customer service;
- maintaining appropriate business records;
- protecting our website and systems;
- preventing fraud or misuse;
- managing customer relationships; and
- establishing or defending legal claims.
We will consider whether those interests are overridden by your rights and interests before relying on this basis.
Consent
Where we specifically ask for your consent, including where consent is legally required for particular marketing communications or non-essential website technologies.
Where we rely on consent, you may withdraw it at any time.
5. Marketing Communications
We may contact customers regarding services that are relevant to an existing customer relationship where permitted by law.
Where consent is required for marketing, we will obtain that consent before sending the relevant communication.
You can ask us to stop sending marketing communications at any time by contacting:
contacts@maisonparcdrycleaners.com
Stopping marketing communications will not prevent us from contacting you where necessary regarding an active enquiry, order, collection, delivery, payment, complaint or other administrative matter.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies for purposes including:
- essential website functionality;
- security;
- remembering preferences;
- measuring website performance;
- analytics; and
- marketing, where applicable.
Where consent is legally required for a non-essential cookie or similar technology, it should not be activated until the appropriate consent has been obtained.
You can also control certain cookies through your browser settings.
The ICO requires organisations using cookies and similar technologies to provide appropriate information to users and, where required, obtain valid consent for non-essential technologies. Current ICO data-protection guidance has also been updated following the Data (Use and Access) Act 2025/2026 implementation changes.
7. Sharing Your Personal Information
We do not sell your personal information.
We may share personal information where reasonably necessary with organisations that assist us in providing or administering our services, including:
- website hosting providers;
- website developers and technical support providers;
- email and communications providers;
- payment processors;
- collection, delivery and courier providers;
- specialist service providers involved in an order;
- accountants, insurers, legal advisers and other professional advisers;
- website analytics and security providers; and
- regulators, courts, law-enforcement bodies or public authorities where disclosure is legally required.
Where another organisation processes personal information on our behalf, we expect it to use that information only for authorised purposes and to maintain appropriate safeguards.
8. International Transfers
Some service providers used in connection with our website, communications or other business systems may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps required by applicable UK data protection law to ensure that the information remains adequately protected.
This may include relying on an applicable adequacy arrangement or approved contractual safeguards.
Information about relevant international transfers and safeguards forms part of the transparency information organisations are expected to provide where applicable.
9. How Long We Keep Personal Information
We do not keep personal information for longer than reasonably necessary.
The appropriate retention period will depend on factors including:
- the nature of the information;
- why it was collected;
- whether an active customer or contractual relationship exists;
- accounting, tax or regulatory record-keeping requirements;
- whether the information may be relevant to a complaint, dispute or legal claim; and
- security and fraud-prevention requirements.
When personal information is no longer reasonably required, we will take appropriate steps to delete, anonymise or securely dispose of it.
10. Security
We take reasonable technical and organisational measures designed to protect personal information from:
- unauthorised access;
- accidental loss;
- unlawful disclosure;
- misuse;
- alteration; and
- destruction.
However, no website, internet transmission or electronic storage method can be guaranteed to be completely secure.
11. Your Data Protection Rights
Depending on the circumstances and the lawful basis on which we process your information, you may have rights including:
- the right to be informed about how your personal information is used;
- the right of access to personal information held about you;
- the right to rectification of inaccurate or incomplete information;
- the right to erasure in certain circumstances;
- the right to restrict processing in certain circumstances;
- the right to data portability in certain circumstances;
- the right to object to certain processing;
- the right to withdraw consent where processing is based on consent; and
- certain rights concerning automated decision-making and profiling where applicable.
Not every right applies in every situation.
To exercise a data protection right, contact:
contacts@maisonparcdrycleaners.com
We may need to verify your identity before responding to a request.
These rights and the requirement to explain them form part of the UK data-protection transparency framework.
12. Your Right to Object
Where we process personal information on the basis of legitimate interests, you may have the right to object to that processing in certain circumstances.
You also have the right to object to the use of your personal information for direct marketing.
To object, contact:
contacts@maisonparcdrycleaners.com
13. Information About Other People
If you provide us with personal information relating to another person, you should ensure that you are authorised to provide that information where required.
14. Children
Our website and services are not specifically directed at children and we do not intentionally seek to collect personal information from children through the website.
15. Third-Party Websites
Our website may contain links to websites, platforms or services operated by third parties.
We do not control those third parties and are not responsible for their privacy practices, security or content.
You should review the relevant third party’s privacy information before providing personal information to them.
16. Complaints
If you have concerns regarding how Maison Parc has used your personal information, please contact us first so that we have an opportunity to investigate.
Maison Parc Dry Cleaners Ltd
2–3 Kynance Place
South Kensington
London
SW7 4QS
United Kingdom
Email: contacts@maisonparcdrycleaners.com
You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
- our services;
- our technology;
- our business practices; or
- applicable legal and regulatory requirements.
The latest version will be published on this website together with its revision date.
The ICO recommends that privacy information is reviewed and updated where necessary and that material new uses of personal information are brought to people’s attention.
18. Contact Details
For questions about this Privacy Policy, your personal information or your data protection rights, please contact:
Maison Parc Dry Cleaners Ltd
Company Number: 15550848
2–3 Kynance Place
South Kensington
London
SW7 4QS
United Kingdom
Email: contacts@maisonparcdrycleaners.com
Company registration and registered-office details are confirmed by Companies House.