Terms & Conditions
Last updated: 11 August 2026
These Terms & Conditions apply to services supplied by:
Maison Parc Dry Cleaners Ltd
Company Number: 15550848
2–3 Kynance Place
South Kensington
London
SW7 4QS
United Kingdom
Email: contacts@maisonparcdrycleaners.com
In these Terms, “Maison Parc”, “we”, “us” and “our” refer to Maison Parc Dry Cleaners Ltd. “Customer”, “you” and “your” refer to the person purchasing or requesting our services.
These Terms apply to services including dry cleaning, laundry, pressing, tailoring and alterations, specialist garment cleaning, household textile cleaning, collection and delivery and any other service that we agree to provide.
Nothing in these Terms excludes or limits rights or remedies that cannot lawfully be excluded or limited.
Maison Parc Dry Cleaners Ltd’s corporate details are confirmed by Companies House.
1. Our Services
We will perform our services with reasonable care and skill.
The precise treatment required may depend on the fabric, construction, age, condition, staining, care instructions and characteristics of each item.
Where appropriate, we may recommend an alternative treatment or specialist service.
UK consumer law implies a term into consumer service contracts that services must be performed with reasonable care and skill. Where no specific time or price is agreed, statutory rules may also require performance within a reasonable time and for a reasonable charge.
2. Acceptance of Items
When you give us an item for treatment, you confirm that:
- you own the item or have authority from the owner to instruct us;
- any information you provide about the item is accurate to the best of your knowledge;
- you have told us about any important existing defects, previous treatments or special characteristics of which you are aware; and
- you have removed money, jewellery, electronic devices, documents and other valuable personal property from pockets and compartments.
We may inspect an item when it is received and may record visible staining, damage, wear or other relevant characteristics.
We may reasonably decline to accept an item where we consider the requested treatment unsafe, unsuitable or inappropriate.
3. Care Labels and Cleaning Instructions
Where reasonably practicable, we will take account of manufacturer care labels and cleaning instructions.
However, care labels can sometimes be inaccurate, incomplete, missing or unsuitable for particular components, trims, dyes or previous treatments.
Where an item:
- has no care label;
- contains conflicting care instructions;
- has unusual construction or materials; or
- requires treatment outside standard manufacturer recommendations,
we may recommend an alternative process, discuss the relevant risks with you or decline the item.
4. Stains
We will use reasonable professional efforts to treat stains, but complete stain removal cannot be guaranteed.
The outcome may depend on:
- the type of stain;
- how long it has been present;
- previous attempts at removal;
- fabric composition;
- dyes and finishes;
- garment age and condition; and
- whether further treatment could damage the item.
Where aggressive stain treatment would create an unreasonable risk of permanent damage, we may reasonably limit or discontinue treatment.
5. Delicate, Specialist and High-Value Items
Certain items require particularly careful or specialist treatment. These may include garments or items containing:
- silk;
- cashmere;
- suede;
- leather;
- fur;
- vintage or aged textiles;
- delicate dyes;
- decorative finishes;
- beads or sequins;
- glued components;
- specialist coatings;
- luxury materials; or
- bespoke construction.
Please tell us before treatment if an item is exceptionally valuable, rare, sentimental, bespoke or irreplaceable.
We may recommend specialist treatment, provide a specific quotation, ask for further information or decline to accept an item.
6. Pre-Existing Damage and Inherent Defects
Professional cleaning can reveal deterioration that was previously hidden.
Examples may include:
- weakened fibres;
- worn fabric;
- loose stitching;
- colour degradation;
- sun damage;
- degraded adhesives;
- damaged coatings;
- defective trims;
- poor colourfastness;
- concealed manufacturing defects; or
- damage caused by earlier cleaning or treatment.
We are not responsible for damage that results solely from a pre-existing condition or an inherent defect where we have exercised reasonable care and skill.
Nothing in this section excludes responsibility where damage results from our failure to use reasonable care and skill. Consumer terms cannot validly remove the statutory requirement to perform services with reasonable care and skill.
7. Buttons, Zips, Trims and Decorative Components
We take reasonable care when handling buttons, zips, buckles, beads, sequins, fastenings and decorative elements.
Some components may become fragile with age or may react unpredictably during professional cleaning despite reasonable care.
Where appropriate, we may recommend protection, removal, replacement or specialist handling before treatment.
8. Shrinkage, Colour and Texture
Certain fabrics, fibres, dyes and finishes may naturally react to cleaning.
Where appropriate care and skill have been exercised, we cannot guarantee that an item will remain entirely free from changes attributable to the inherent characteristics of the material, including changes in:
- colour;
- texture;
- dimensions;
- finish;
- handle; or
- appearance.
This does not exclude our responsibility for damage caused by inappropriate treatment or failure to exercise reasonable care and skill.
9. Tailoring and Alterations
Where a fitting is provided, you should check and approve the intended alteration before work proceeds.
Where measurements or instructions are supplied without an in-person fitting, the result will depend partly on the accuracy and completeness of the measurements and instructions supplied.
We recommend trying altered garments promptly after completion.
If you believe an alteration requires correction, please contact us as soon as reasonably practicable and allow us an opportunity to inspect the garment.
10. Household Contents, Valuation and Clearance Services
Where we agree to provide or arrange services relating to household contents, valuation, clearance, removal, storage or sale, the precise scope of the service will be agreed according to the circumstances.
Specialist valuations, auction services, transport, storage, sale or disposal may involve third-party professional service providers.
Where a third party is involved, additional terms or charges may apply and will be communicated where appropriate.
Unless expressly agreed otherwise in writing, estimates or opinions regarding the value of property should not be treated as formal valuations for insurance, probate, tax, lending or other regulated professional purposes.
11. Prices and Quotations
Prices displayed on our website, in-store or in promotional materials may be indicative unless expressly stated to be a fixed quotation.
Final charges may depend on factors including:
- garment or item type;
- material;
- size;
- construction;
- condition;
- staining;
- specialist treatment;
- finishing requirements;
- alteration complexity; and
- collection or delivery requirements.
Where we provide a quotation after inspecting an item, that quotation will normally apply to the agreed work unless additional work becomes reasonably necessary and is agreed with you.
We reserve the right to correct obvious pricing errors.
Consumer-law rules provide that, where no exact price has been agreed, a reasonable price is payable for the service.
12. Payment
Payment is due at the time stated when the order is accepted, collected, delivered or completed.
We may require advance payment or a deposit for:
- specialist services;
- substantial orders;
- high-value work;
- bespoke work; or
- services involving third-party costs.
Where lawful, we may retain an order until amounts properly due in respect of that order have been paid.
13. Turnaround Times
Completion dates and collection or delivery times are estimates unless we expressly agree that a deadline is guaranteed.
We will make reasonable efforts to complete services within the indicated period.
Additional time may be required because of:
- difficult staining;
- specialist treatment;
- alterations or repairs;
- third-party specialist services;
- item condition; or
- circumstances outside our reasonable control.
If timing is particularly important, please tell us before placing the order.
Where no specific performance date has been agreed, consumer law generally requires a service to be performed within a reasonable time.
14. Collection and Delivery
Where collection or delivery is available, you are responsible for providing accurate:
- contact details;
- collection or delivery address; and
- access information.
Someone authorised to hand over or receive the order should be available unless another arrangement has been agreed.
Delivery and collection times are estimates unless expressly agreed otherwise.
Where we cannot complete a collection or delivery because access is unavailable or nobody is present, another attempt may need to be arranged and a reasonable additional charge may apply where appropriate.
15. Checking Your Order
We recommend checking your items reasonably promptly after collection or delivery.
If you believe an item:
- has been damaged;
- has been lost;
- has not been cleaned appropriately;
- has been altered incorrectly; or
- otherwise does not reflect the agreed service,
please contact us as soon as reasonably practicable.
Where possible, please allow us an opportunity to inspect the item and investigate the issue before any third party attempts further cleaning, alteration or repair.
A request for prompt notification is intended to allow effective investigation and does not remove any statutory consumer rights.
16. Re-Cleaning and Corrective Work
Where there is a genuine issue with our service, we may ask for an opportunity to inspect the item.
Where appropriate, a remedy may include:
- repeating the service;
- re-cleaning the item;
- correcting alteration work;
- carrying out reasonable remedial work;
- reducing the price; or
- providing an appropriate refund or other remedy.
UK consumer law provides remedies where a service is not performed with reasonable care and skill, including repeat performance where appropriate and a price reduction in qualifying circumstances.
17. Lost or Damaged Items
We take reasonable care of items entrusted to us.
Where an item is lost or damaged because Maison Parc failed to exercise reasonable care and skill, we will consider an appropriate remedy in accordance with the circumstances and applicable law.
Where financial compensation is appropriate, factors relevant to assessing the loss may include:
- the item’s original purchase price;
- age;
- condition;
- previous use and wear;
- current reasonable value; and
- reasonable evidence of purchase or value supplied by the customer.
Nothing in these Terms excludes liability or consumer remedies that cannot lawfully be excluded.
18. Items Left in Pockets
Customers are responsible for removing personal belongings from garments and other items before handing them to us.
This includes:
- cash;
- jewellery;
- keys;
- documents;
- electronic devices; and
- other valuables.
If we discover property during processing, we will take reasonable steps to safeguard it and return it with the order where practicable.
19. Uncollected Items
Customers should collect completed orders within a reasonable period after being informed that they are ready.
Where an order remains uncollected, we may attempt to contact you using the details provided.
For items remaining uncollected for an extended period, we may, where appropriate:
- provide further notice;
- charge reasonable storage costs; and
- take lawful steps concerning continued storage, return, disposal or donation.
We will not deliberately dispose of valuable customer property without taking reasonable steps appropriate to the circumstances.
20. Cancellation
Where you cancel an order before work begins, we will normally cancel work that has not yet been performed, subject to any costs already reasonably incurred.
Where work has already begun at your request, you may be required to pay a reasonable amount for services already performed.
Additional statutory cancellation rights may apply to certain consumer contracts entered into online, by telephone or away from our premises. Distance and off-premises consumer contracts can carry a 14-day cancellation period, subject to statutory exceptions and rules concerning services that begin during the cancellation period.
Nothing in these Terms removes any cancellation right provided by law.
21. Website Information
We take reasonable care to keep information published on our website accurate.
However:
- prices may change;
- availability may change;
- turnaround times may vary;
- service descriptions may be updated; and
- photographs may be illustrative.
Website information does not constitute a guarantee that a particular stain can be removed or that a particular cleaning or restoration result can be achieved.
22. Intellectual Property
Unless otherwise stated, the branding, design, text, graphics and original content appearing on this website belong to Maison Parc or are used with appropriate permission.
You may use the website for ordinary personal and informational purposes.
You must not reproduce, commercially exploit or distribute protected website material without permission except where permitted by law.
23. Third-Party Service Providers
We may use appropriately selected third parties where required to provide specialist services or support our operations.
These may include specialist cleaners, repairers, couriers, payment providers or other service providers.
Where Maison Parc remains responsible for the service provided to you, the use of a third party does not remove obligations that apply to us under consumer law.
24. Circumstances Outside Our Reasonable Control
We will not be responsible for delay or failure caused solely by circumstances outside our reasonable control where we have taken reasonable steps to reduce the effects.
These may include circumstances such as:
- severe weather;
- transport disruption;
- fire or flooding;
- utility failure;
- governmental action;
- industrial disputes; or
- significant disruption to essential third-party services.
This section does not remove rights or liabilities that cannot lawfully be excluded.
25. Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
In particular, nothing in these Terms is intended to exclude liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation;
- failure to provide consumer services with the legally required level of reasonable care and skill; or
- another liability that cannot legally be excluded.
Consumer-contract terms that seek to remove statutory obligations or unfairly restrict compensation may be unenforceable.
Subject to applicable law, we are not responsible for loss that:
- was not caused by our breach;
- was not reasonably foreseeable when the contract was entered into; or
- constitutes business loss where you purchased the service wholly or mainly as a consumer.
26. Business Customers
Where services are supplied wholly or mainly for business purposes, separate commercial terms may apply.
Where a separately agreed written commercial contract conflicts with these Terms, the separately agreed terms will prevail to the extent of that conflict.
27. Privacy
We process personal information in accordance with our Privacy Policy.
28. Complaints
If you are dissatisfied with a service, please contact us as soon as reasonably practicable so that we can investigate.
Where relevant, we may ask to inspect the item before determining the appropriate response.
Contact:
Maison Parc Dry Cleaners Ltd
2–3 Kynance Place
South Kensington
London
SW7 4QS
United Kingdom
Email: contacts@maisonparcdrycleaners.com
29. Changes to These Terms
We may update these Terms from time to time.
Unless a change is required by law or separately agreed with you, the version that normally applies to an order will be the version in effect when the relevant service was agreed.
30. Severability
If any provision of these Terms is found by a court or other competent authority to be invalid or unenforceable, the remaining provisions will continue to apply.
31. No Waiver
If we do not immediately exercise or enforce a right available to us, this does not necessarily mean that we have waived that right.
32. Governing Law
These Terms are governed by the laws of England and Wales.
Where you are a consumer, nothing in this clause removes any mandatory rights you may have regarding applicable law or jurisdiction.